Under general direction of the Director of Quality and Accreditation and working in cooperation with other agency departments, the Health Education and Cultural and Linguistic Services (HECLS) Manager is responsible for coordinating, planning, organizing, implementing, monitoring and evaluating health promotion programs and cultural and linguistic services and supervision of detpartmental staff. The Health HECLS Manager is responsible for compliance to state and federal regulartory requirements concerning health education and cultural and linguistic services.
Principal responsibilities include:
· Assess, develop, implement and evaluate the health education programs and services and ensure that the needs of members for health education services are integrated into all member focused programs organization wide.
· Assure that a wide variety of health education programs are available for Alliance members, and meet the needs of the Alliance’s culturally and linguistically diverse membership.
· Collaborate with public and community based agencies and programs to develop and support health promotion services, including those directly enrolling Alliance members as well as community wide efforts.
· Participate on internal and external committees focused on clinical services that include a health education component, including internal case and disease management. , quality improvement and special projects as assigned.
· Prepare audit and accreditation documents for submission and represent the department in on-site audits.
· Review, research and summarize information related to preventive health, health education interventions and clinical initiatives.
· Assist in agency efforts to develop provider centered interventions for preventive health and clinical initiatives related to health education.
· Educate community partners about Alliance services, benefits, insurance coverage and clinical priorities, including community presentations.
· Collaborate with other Alliance departments to disseminate health information to Alliance members and the larger community.
· Assist with educational activities that inform members how to gain access and use the various benefits available through the Alliance.
· Responsible for assuring health education materials are available to members and providers and that they meet the literacy, cultural, linguistic, regulatory and clinical standards appropriate for the target audience.
· Lead in the development of materials, in a variety of formats, and strategies for health promotion campaigns.
· Assist in development of the member newsletter.
· Maintain professional contact with other health educators in Alameda County and the Local Health Plans.
· Assess, develop, implement and evaluate the cultural and linguistic services offered Alliance members in coordination with other Alliance departments.
· Co-facilitate the Member Advisory Committee including assistance with recruitment, retention, agenda development and mentorship of chair and vice-chair.
· Prepare and present regular health education and cultural and linguistic reports for various committees and subcommittees of the Board of Governors.
· Lead and facilitate the Language Assistance Program subcommittee of the Health Care Quality Committee.
· Develop and implement agency cultural and linguistic training provided to staff and providers.
· Develop departmental budget and ensure fiscal responsibility for the department.
· Develop, implement and monitor contracts with vendors for health education and cultural and linguistic assessments and programs.
· Maintain updated departmental policies, procedures and workflows.
· Complete other duties and special projects as assigned.
ESSENTIAL FUNCTIONS OF THE JOB
· Develop, implement and evaluate health education programs and cultural and linguistic services.
· Supervise departmental activities and staff.
· Participate in community level planning/support.
· Review, develop and produce health education materials.
· Perform writing, administration, analysis, and report preparation.
· Communicate and coordinate with Alliance departments and outside agencies.
· Serve as clinical resource to staff, as needed.
· Public speaking, written and verbal communication skills.
· Ability to lead and participate in internal and external committees and meetings.
· Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.
· Constant and close visual work at desk or computer.
· Constant sitting and working at desk.
· Constant data entry using keyboard and/or mouse.
· Frequent use of telephone headset.
· Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
· Frequent lifting of folders and other objects weighing between 0 and 30 lbs.
· Frequent walking and standing.
· Occasional driving of automobiles.
EDUCATION OR TRAINING EQUIVALENT TO:
· Masters of Public Health (MPH) in Health Education from an accredited program required.
· CHES/MCHES certification is preferred.
MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:
· Minimum of 5 years’ experience in the field of health education.
· Minimum one year managed care experience preferred.
SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):
· Fluency in Spanish, Vietnamese or Cantonese highly desired.
· Ability to work with diverse groups including low-income populations and health care providers.
· Knowledge of Medi-Cal and other entitlement programs desirable.
· Knowledge of health education principles and methods.
· Ability to organize, promote, conduct public meetings and education sessions.
· Ability to maintain cooperative relations with community and professional groups.
· Ability to meet deadlines and adjust to changes in policies, procedures, and priorities.
· Excellent verbal and written communications skills.
· Ability to communicate well with members, other agencies, and team members.
· Knowledge of and experience with the community and other resources.
· Must be organized, detailed oriented, and have the ability to work in cooperation with others.
· Must be flexible with schedule, available to work occasional weekends and evenings.
· Ability to analyze and use health data to monitor and prioritize health programs.
· Strong proficiency in Microsoft Office suite and Adobe Acrobat Pro.